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A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them. What approach should a Solution Architect recommend to fulfill this requirement?
Correct Answer: A
The Journey Membership Lightning component is a pre-built component that displays the journeys that a contact is in and their status in each journey. It can be added to the Contact Page Layout in Service Cloud using the Marketing Cloud Connect Managed Package, which enables integration between Service Cloud and Marketing Cloud. References: https://help.salesforce.com/s/articleView?id=sf. mc_co_journey_membership_lightning_component.htm&type=5 https://help.salesforce.com/s/articleView? id=sf.mc_co_marketing_cloud_connect.htm&type=5