B2C-Solution-Architect Exam Dumps | A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience.

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Salesforce.B2C-Solution-Architect.v2022-03-05.q21
Question 21

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Question 21/21

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A. Ability to create a B2C storefront using Digital Experiences.

B. Ability to de-duplicate and create a single customer identity.

C. Ability to allow the agent to see purchase history to support case management

D. Ability to have a customer leave a journey when they have an escalated case.

Correct Answer: B,C

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