B2B-Solution-Architect Exam Dumps | Universal Containers (UC) is about to start a massive digital transformation project across multiple

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Salesforce.B2B-Solution-Architect.v2024-06-26.q48
Question 34

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Question 34/48

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.

B. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

Correct Answer: A

Demonstrating the chatbot's capability to utilize Salesforce Knowledge to provide accurate and helpful responses to customer inquiries highlights the value of integrating Knowledge with automated chat solutions. This showcases how AI-driven chatbots can enhance customer service by quickly accessing and delivering content from Knowledge articles, addressing customer issues efficiently and reducing the need for direct human intervention. This capability not only improves the customer experience by providing immediate assistance but also showcases the seamless integration between Salesforce's AI technologies and Knowledge base, illustrating the platform's ability to support advanced customer service strategies. Salesforce documentation and best practices often highlight the importance of leveraging Knowledge articles within AI-driven chat solutions to optimize customer support and service workflows.

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Question List (48q): Question 1: A shipping and logistics company uses Sales Cloud, Service C...; Question 2: A Solution Architect has been hired to help design and imple...; Question 3: Universal Containers (UC) currently utilizes Sales Cloud and...; Question 4: Towards the end of the discovery phase, the sales manager an...; Question 5: A Solution Architect is presenting a design for the Phase 1r...; Question 6: Universal Containers (UC) recently completed its migration t...; Question 7: Universal Containers (UC) uses Salesforce Sales Cloud to tra...; Question 8: AC Computers is hitting governor limits when trying to creat...; Question 9: Universal Containers (UC) has a global support model and wou...; Question 10: During a go-live planning session, the business sponsor expr...; Question 11: Universal Containers is in the process of implementing CPQ a...; Question 12: Universal Containers (UC) wants to enhance the online purcha...; Question 13: What should a Solution Architect do to ensure that all requi...; Question 14: After a Solution Architect presents the Salesforce User Attr...; Question 15: A corporate bank has decided to use a multi-cloud solution t...; Question 16: Universal Containers (UC) is in the process of identifying i...; Question 17: Universal Containers (UC) is currently using Sales Cloud, Re...; Question 18: Universal Containers (UC) has gone through the design phase ...; Question 19: AC Computers has decided to extend its existing Sales Cloud ...; Question 20: Northern Trail Outfitters (NTO) is in the middle of the buil...; Question 21: Universal Containers (UC) is currently utilizing Sales Cloud...; Question 22: Universal Containers (UC) has its product and primary pricin...; Question 23: Northern Trail Health has clients that have more than 10,000...; Question 24: P&C Hardware is a large manufacturer of computer compone...; Question 25: A Solution Architect is working with a complex enterprise ar...; Question 26: Universal Containers (UC) has implemented a new ecommerce si...; Question 27: Universal Containers (UC) is about to embark on a digital tr...; Question 28: Universal Containers (UC) is adding to its existing Salesfor...; Question 29: Universal Containers (UC) is about to undergo its first rele...; Question 30: Universal Containers (UC) has expanded rapidly in recent yea...; Question 31: Universal Containers (UC) uses Sales Cloud, Service Cloud, a...; Question 32: Universal Containers (UC) is currently utilizingSalesforce R...; Question 33: Universal Containers is currently utilizing B2B Commerce Clo...; Question 34: Universal Containers (UC) is about to start a massive digita...; Question 35: AC Computers is getting ready to go live with automated subs...; Question 36: Northern Trail Outfitters (WTO) has around 500,000 active cu...; Question 37: Universal Containers (UC) recently went live with a multi-cl...; Question 38: Universal Containers (UC) acquired two companies. As part of...; Question 39: Recently. Universal Containers (UC) successfully launched a ...; Question 40: UniversalContainers (UC) needs to support its customers via ...; Question 41: Universal Containers is in the process of implementing a CPQ...; Question 42: Universal Containers recently began a project to connect its...; Question 43: Northern Trail Outfitters (NTO) has a requirement to impleme...; Question 44: Fabulous Flowing has been using Salesforce for 10 years and ...; Question 45: UC Foods, a manufacturing company, has multiple sales channe...; Question 46: Northern Trail Outfitters (NTO) currently use Sales Cloud to...; Question 47: Universal Containers (UC) is about to complete an initial pl...; Question 48: Universal Containers serves customers globally across two bu...

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