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Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process. Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance? Choose 2 answers
Correct Answer: A,D
For optimal performance and data access control, the Solution Architect should: A) Use profiles and/or permission sets to give View All access to Customer Service on the Contact object. This allows Customer Service to access the necessary contact information while maintaining the principle of least privilege. D) For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account. This approach ensures that each team has access to the relevant contacts while keeping private information secure and maintaining system performance by minimizing complex sharing rules. Salesforce's documentation on sharing and visibility best practices recommends such strategies to manage access to records efficiently and securely. https://trailhead.salesforce.com/en/credentials/sharingandvisibilityarchitect
