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Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce. Which object should an admin configure to support this process?
Correct Answer: C
This question asks how to track the history/link between an old asset and a new one. * Option C is correct.TheAsset Relationshipobject is a standard Salesforce object designed specifically to link two assets. It includes fields like Relationship Type (which can be set to "Replacement," "Upgrade," etc.) and From Date/To Date. This creates a clear lineage: Asset A was replaced by Asset B. * Option A (Child Asset) implies a hierarchy (one ispartof the other), not a replacement. * Option D (Maintenance Asset) is used for Maintenance Plans (PMs), not for tracking swap/upgrade history.
