ADX-261 Exam Dumps | Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a

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Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers

A. Simplify the interactive voice response (IVR) tree.

B. Set up Email-to-Case.

C. Add additional agents to lower average hold time.

D. Use Assignment rules and case queues.

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