Name: Salesforce.ADM-201.v2022-08-25.q79 Question 32
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Question 32

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Question 32/79

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

A. Direct users to Global Search to look for similar cases.

B. Configure Knowledge with articles and data categories.

C. Create a custom object to capture popular case resolutions.

D. Use an interview flow to capture Case details.

Correct Answer: A

Recent Comments (The most recent comments are at the top.)

Liza - Nov 07, 2022

The response is B. Configure Knowledge with articles and data categories.

Arnold The frog - Nov 03, 2022

i tnink is B

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Question 32/79

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