You are new to the job of maintenance manager. As you start reviewing the work done by your five planners you find that, on average, they are dividing their time as follows:
5% Interviewing area personnel to scope out jobs
2% Creating pipe sketches and other small drawings
9% Ordering materials through the Computerized Maintenance Management System (CMMS)
5% Creating work order estimates
15% Researching what spare parts are needed and where to find them
25% Expediting materials that have not come in yet
5% Creating material kits for future jobs and maintaining the kitting area
1% Creating formal job steps in the work order record in the CMMS
10% Checking on field progress of the larger jobs
15% Talking with mechanics to explain the details of work they are to perform
8% Closing work orders and other data clean up tasks in the CMMS
In which two areas should you concentrate onto make the planners more productive?