ASmart Walk-Thru Goalis a defined outcome that measures the success of a Smart Walk-Thru in guiding users to complete a specific process or action (e.g., submitting a form, reaching a page). Goals are tracked in WalkMe Insights to evaluate the Smart Walk-Thru's effectiveness, providingmetrics like completion rates and identifying where users succeed or drop off. This helps Builders optimize guidance to improve user adoption and process completion.
The other options are incorrect:
* Option Adescribes step-level tracking, not Goals, which focus on the overall process outcome.
* Option Crefers to initiation tracking, not Goals.
* Option Dis too narrow, as Goals measure process completion, not just viewing the last step.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):
"Smart Walk-Thru Goals track the effectiveness of guidance by measuring whether users complete the intended process or action, providing insights into adoption and success rates." The courseGetting Started with Building WalkMe Solutionsstates:
"Define Goals in Smart Walk-Thrus to monitor how effectively they help users achieve key actions, using Insights to analyze completion and optimize the flow." Option B accurately describes a Smart Walk-Thru Goal.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Setting Smart Walk-Thru Goals" Section.
Course:Getting Started with Building WalkMe Solutions, Module 6: Measuring Success with Goals.