The primary purpose of Workflow Management Systems (WMS) is to automate and manage business processes. The correct answer is:
* To simplify reoccurring procedures through delegation (D):WMS are designed to streamline and automate routine business processes. By defining workflows, tasks can be automatically routed and
* managed across different team members, departments, or systems, ensuring that each step in a process is executed according to predefined rules and pathways. This delegation of tasks simplifies procedures, reduces manual intervention, and enhances efficiency.
Onboarding new employees (A), providing reports on business problems (B), and collecting data on employee operations (C) are functionalities that might be supported by a WMS as part of broader capabilities but are not the primary purpose of such systems.
References:
* Workflow Management Coalition (WfMC) standards
* "Workflow Management: Models, Methods, and Systems" by Wil van der Aalst, Kees Max van Hee
* SAP Signavio Workflow Accelerator Documentation