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Question 11/55
An individual with psychiatric disabilities is having problems connecting and working with various providers.
The individual tells his peer support specialist that his providers don't listen, dismiss any problems, and are not reassuring. After validating with the individual, which of the following would the BEST FIRST statement for the practitioner to make?
The individual tells his peer support specialist that his providers don't listen, dismiss any problems, and are not reassuring. After validating with the individual, which of the following would the BEST FIRST statement for the practitioner to make?
Correct Answer: A
The individual's frustration with providers requires a response that rebuilds trust and fosters collaboration.
The CPRP Exam Blueprint (Domain I: Interpersonal Competencies) emphasizes validating concerns and offering empathetic, person-centered engagement to address barriers in provider relationships (Task I.B.3:
"Adapt communication strategies to build trust and engagement"). Option A (I'm here and I'm listening. Let's work together to develop an action plan for the future) aligns with this, as it acknowledges the individual's feelings, reinforces the practitioner's commitment to listening, and proposes a collaborative approach to address the issue, empowering the individual.
Option B (you are right) risks reinforcing negativity without offering a constructive path. Option C (issue is common) minimizes the individual's experience. Option D (I can fix problems) is practitioner-centered and premature. The PRA Study Guide highlights empathetic, collaborative responses as key for trust-building, supporting Option A.
:
CPRP Exam Blueprint (2014), Domain I: Interpersonal Competencies, Task I.B.3.
PRA Study Guide (2024), Section on Empathetic Engagement.
CPRP Exam Preparation & Primer Online 2024, Module on Interpersonal Competencies.
The CPRP Exam Blueprint (Domain I: Interpersonal Competencies) emphasizes validating concerns and offering empathetic, person-centered engagement to address barriers in provider relationships (Task I.B.3:
"Adapt communication strategies to build trust and engagement"). Option A (I'm here and I'm listening. Let's work together to develop an action plan for the future) aligns with this, as it acknowledges the individual's feelings, reinforces the practitioner's commitment to listening, and proposes a collaborative approach to address the issue, empowering the individual.
Option B (you are right) risks reinforcing negativity without offering a constructive path. Option C (issue is common) minimizes the individual's experience. Option D (I can fix problems) is practitioner-centered and premature. The PRA Study Guide highlights empathetic, collaborative responses as key for trust-building, supporting Option A.
:
CPRP Exam Blueprint (2014), Domain I: Interpersonal Competencies, Task I.B.3.
PRA Study Guide (2024), Section on Empathetic Engagement.
CPRP Exam Preparation & Primer Online 2024, Module on Interpersonal Competencies.
- Question List (55q)
- Question 1: An individual expresses a desire to return to work after sev...
- Question 2: An individual has recently begun hearing voices. The most im...
- Question 3: An individual and a practitioner identify that the individua...
- Question 4: Rehabilitation readiness refers to an individual's...
- Question 5: An individual is frequently hospitalized in a locked unit af...
- Question 6: A woman with a psychiatric disability attempts to rent an ap...
- Question 7: Wellness Coaching is a conscious, deliberate process that re...
- Question 8: An individual with a psychiatric disability complains that h...
- Question 9: Readiness in rehabilitation refers to how...
- Question 10: The starting point of a functional assessment is identifying...
- Question 11: An individual with psychiatric disabilities is having proble...
- Question 12: Which of the following impacts a person's ability to become ...
- Question 13: A practitioner asks an individual to "list ten things in lif...
- Question 14: An individual has been using the bus to get to work, but wee...
- Question 15: Best practice guidelines used in a permanent supported housi...
- Question 16: What are the four most important factors that support recove...
- Question 17: After a lengthy assessment process, an individual and her pr...
- Question 18: One of the most devastating and feared mental illnesses with...
- Question 19: After meeting with an individual and hearing about her goals...
- Question 20: An individual with a history of substance abuse and problems...
- Question 21: What statement is the best example of an objective that is m...
- Question 22: Supports for individuals receiving supported employment serv...
- Question 23: An individual's treatment team is divided regarding her deci...
- Question 24: An individual is apprehensive about enrolling in a psychiatr...
- Question 25: An individual has had a long history of struggling with nega...
- Question 26: When integrating peer support services into their program, a...
- Question 27: An individual was recently discharged from an inpatient faci...
- Question 28: An individual is frequently hospitalized in a locked unit af...
- Question 29: A practitioner is working with an individual who is not appl...
- Question 30: Providing feedback regarding performance of a skill begins w...
- Question 31: An individual, who has been diagnosed with both mental illne...
- Question 32: A 30-year-old individual has been living with his parents fo...
- Question 33: A consumer-provider meets with a new referral and finds she ...
- Question 34: Functional assessment includes which of the following?...
- Question 35: A practitioner is providing service to an individual who dis...
- Question 36: A practitioner provides services to two individuals with psy...
- Question 37: The parents of an individual visit the group home and compla...
- Question 38: An individual is hospitalized for psychiatric reasons and ha...
- Question 39: Which of the following factors predict housing stability for...
- Question 40: A practitioner is working with an individual with a signific...
- Question 41: Which of the following would most affect the ability of an i...
- Question 42: A practitioner works part time at a restaurant, not realizin...
- Question 43: An individual lacks the skills needed to perform a desired r...
- Question 44: A trauma-informed perspective views trauma-related symptoms ...
- Question 45: Which of the following strategies is most important for prac...
- Question 46: An individual is enduring a prolonged exacerbation of negati...
- Question 47: A practitioner and an individual have spent months developin...
- Question 48: A practitioner is a manager of a group home. The practitione...
- Question 49: An individual complains to a practitioner about major mainte...
- Question 50: Retention in community-based services by persons with seriou...
- Question 51: An individual identifies that she would like to cut down on ...
- Question 52: Mental health applications for mobile devices...
- Question 53: Which of the following statements regarding psychiatric reha...
- Question 54: The values that should be inherent in Supported Education pr...
- Question 55: An individual describes a history of sexual abuse to his pra...
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