Explanation:
Design Action
Role
Show the vision statement to the engineering and maintenance staff and collect feedback from them Business change manager Facilitate the recruitment of a consultant to help the CTO assess new call centre technologies Programme manager Agree to the use of external consultants to help build the target operating model Senior responsible owner The BCM is responsible for the interface between the programme and the business (staff feedback). The Programme Manager handles the day-to-day operational facilitation and procurement support. The SRO has the ultimate authority to approve significant resource expenditures like external consultancies.