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Question 18/47
After completing an online training course, the employees of an organization are better equipped to utilize digital systems.
Which mid-level goal is supported by this training?
Which mid-level goal is supported by this training?
Correct Answer: C
- Question List (47q)
- Question 1: An IT team in a large multinational organization wants to do...
- Question 2: An organization is evaluating the advantages and disadvantag...
- Question 3: A commercial service provider is creating a new strategic pl...
- Question 4: An organization that has been successful in the past is now ...
- Question 5: What should be done FIRST when designing a customer journey?...
- Question 6: The IT team in a large enterprise is replacing an important ...
- Question 7: How can an organization facilitate positive outcomes and exp...
- Question 8: A customer is retiring a service and has terminated the cont...
- Question 9: What helps people to understand the value of an initiative, ...
- Question 10: A service provider is tracking the likelihood of service fai...
- Question 11: Which statement BEST describes the role of IT staff in risk ...
- Question 12: A consumer organization is making significant changes to the...
- Question 13: An organization is negotiating and agreeing the service leve...
- Question 14: A customer usually has good control of a service provider in...
- Question 15: A bank provides an online banking service to external users....
- Question 16: An IT department is working with the organization's marketin...
- Question 17: An employee has some concerns at work but does not share thi...
- Question 18: After completing an online training course, the employees of...
- Question 19: Which activity, carried out by both the service provider and...
- Question 20: An organization is using an out-of-the-box service from a la...
- Question 21: Which is the BEST approach for a service consumer to use whe...
- Question 22: Governance is a core component of the service value system. ...
- Question 23: Which domain involves running experiments to decide how to r...
- Question 24: An organization is a market leader for software that has see...
- Question 25: An organization works in a highly regulated industry. A new ...
- Question 26: In service relationships, what is a benefit of identifying c...
- Question 27: An organization is considering how a new service will be sup...
- Question 28: A team is evaluating commercial software products in an effo...
- Question 29: Which statement about employee surveys is CORRECT?...
- Question 30: what should be included in an organization's approach to ris...
- Question 31: An organization provides an online portal that its employees...
- Question 32: An organization in a highly-regulated industry is considerin...
- Question 33: Users are complaining that service desk agents do not listen...
- Question 34: An organization is receiving complaints about the performanc...
- Question 35: At which steps in the customer journey should the approach t...
- Question 36: An IT service provider is carrying out an internal assessmen...
- Question 37: The service desk procedure for printer incidents is to verif...
- Question 38: Which statement about the end-to-end customer journey is COR...
- Question 39: Which statement about service requests is CORRECT?...
- Question 40: Which TWO are examples that can be handled as service reques...
- Question 41: Which activity does a service provider carry out as part of ...
- Question 42: A service provider wants to use a technology-generated appro...
- Question 43: An organization introduced a dedicated team of support agent...
- Question 44: A legacy financial system requires the user to manually ente...
- Question 45: An internal IT service provider does not have all the skills...
- Question 46: An organization wants to provide its employees with a limite...
- Question 47: Which BEST describes the primary role of a governing body?...
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