ITIL-4-MSF Exam Dumps | A support analyst restores a failed application service after restarting a middleware component. The

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Question 17/82

A support analyst restores a failed application service after restarting a middleware component.
The root cause is still unknown. Which term BEST describes the situation?

A. Problem resolved

B. Known error

C. Workaround applied

D. Change implemented

Correct Answer: C

A workaround restores service without eliminating the underlying cause. Since the root cause remains unknown, the issue cannot yet be classified as a known error or resolved problem.
Applying a workaround is often essential to minimize service disruption while further investigation continues through problem management activities.

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