ITIL-4-MSF Exam Dumps | A service provider is implementing a new service configuration management system. How will problem management

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Question 73/82

A service provider is implementing a new service configuration management system. How will problem management benefit from it?

A. The system will help to measure the practice performance

B. The system will support collaboration between problem management teams

C. The system will support management of the problem and known error records

D. The system will help to categorize and investigate problems

Correct Answer: C

A service configuration management system (CMS) provides accurate and reliable information about the configuration of services and their relationships, including known error records. For Problem Management, the CMS helps track problems, known errors, and workarounds effectively. It ensures that the necessary data is available to manage these records and keep them up to date, facilitating problem resolution and ensuring that workarounds remain effective.

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Question List (82q): Question 1: Which role or team usually perform the initial operational a...; Question 2: Which is a practice success factor of the problem management...; Question 3: A service provider identified several errors in the IT infra...; Question 4: A service desk agent notices multiple incidents affecting di...; Question 5: What is used to minimize the negative impact of an event?...; Question 6: Reactive problem identification is based on the information ...; Question 7: During which activity of the service request fulfilment cont...; Question 8: What is the MOST LIKELY reason to involve third parties in t...; Question 9: An organization is designing a value stream for onboarding u...; Question 10: A service desk team notices that several users repeatedly re...; Question 11: It is important for a service provider to understand user's ...; Question 12: How can partners and suppliers support the monitoring and ev...; Question 13: An organization is having Issues with their incident managem...; Question 14: What is the MOST important factor to consider when deciding ...; Question 15: What problem management process or activity is MOST LIKELY t...; Question 16: Which activity is NOT part of the service request review and...; Question 17: A support analyst restores a failed application service afte...; Question 18: A service provider identified several errors in the third-pa...; Question 19: A service provider is experimenting with artificial intellig...; Question 20: What is the MAIN purpose of event correlation?...; Question 21: Which TWO of the following items is a service desk MOST LIKE...; Question 22: What is a benefit of a health model?...; Question 23: An organization's service desk practice has a dedicated team...; Question 24: A service provider receives negative feedback from users abo...; Question 25: Which capability level shows that the problem management pra...; Question 26: Incident management team uses monitoring and event managemen...; Question 27: A service provider wants to automatically create records and...; Question 28: The monitoring and event management practice includes rules ...; Question 29: What TWO requirements are important when selecting a third-p...; Question 30: Which metric BEST indicates the effectiveness of incident ma...; Question 31: Which is a practice success factor for the service desk prac...; Question 32: Which incident management capability criteria must be fulfil...; Question 33: Which of the following is NOT a benefit of knowing the curre...; Question 34: What is NOT a potential reason for registering an incident?...; Question 35: The problem manager has been invited to a workshop for peopl...; Question 36: What is a CORRECT statement about the handling of events?...; Question 37: What should the service request management practice handle i...; Question 38: What is the CORRECT description of a known error?...; Question 39: What is the MOST important reason for integrating monitoring...; Question 40: Which statement BEST describes a standard service request?...; Question 41: Which aspect of the service request management practice MOST...; Question 42: Which activity of the `service desk optimization' process en...; Question 43: Which of the following is a possible benefit of automaticall...; Question 44: How can partners and suppliers support the 'service desk' pr...; Question 45: Which activity belongs to request fulfillment rather than in...; Question 46: The service request management team structures are usually t...; Question 47: A service provider successfully fulfils service requests acc...; Question 48: Which situation MOST likely requires functional escalation?...; Question 49: An organization is implementing a new service configuration ...; Question 50: What can be used to help the service provider assess user ex...; Question 51: A value stream mapping exercise has noted that the service p...; Question 52: Which of the following roles is typically the request initia...; Question 53: What is both a key input and a key output of the 'service re...; Question 54: An organization is designing a value stream for communicatin...; Question 55: What should a service provider do when human resources to es...; Question 56: What management practice is involved in providing users with...; Question 57: A user requests access to an application already approved fo...; Question 58: An organization automates password resets through a self-ser...; Question 59: An organization is designing a value stream for restoring se...; Question 60: Which activity is MOST closely associated with the monitorin...; Question 61: The service management team is analysis different practices,...; Question 62: Which activity of the `user query handling' process will res...; Question 63: A service provider has different product focused teams, plus...; Question 64: What defines how event messages will be processed and evalua...; Question 65: Fulfilment of service requests can be constrained by third p...; Question 66: An organization is implement a new service configuration man...; Question 67: What is usually included in a problem record when it is crea...; Question 68: Which third party contribution to problem management should ...; Question 69: When a specialist performing proactive problem identificatio...; Question 70: A service provider wants to separate records for problems un...; Question 71: How is service configuration management system used for inci...; Question 72: What type of service requests is not available to users when...; Question 73: A service provider is implementing a new service configurati...; Question 74: Which specific skill is required by a service desk manager w...; Question 75: A vendor bulletin includes a description of an issue that co...; Question 76: Which capability criterion supports the practice success fac...; Question 77: What is the FIRST step in the incident handling and resoluti...; Question 78: Which of the following automation tolls will help to integra...; Question 79: Which of the following is the BEST description of problem pr...; Question 80: A service owner needs to have a good knowledge of available ...; Question 81: Which types of incidents do NOT usually require on individua...; Question 82: A monitoring tool reports that a critical business service i...

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