ITIL-4-BRM Exam Dumps | Which is an example of 'Reviewing the VoC program'?

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ITIL 4 Specialist: Business Relationship Management
Peoplecert.ITIL-4-BRM.v2026-01-11.q17
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Which is an example of 'Reviewing the VoC program'?

A. Implementing improvements to a business relationship journey

B. Surveying customers about their opinions of a new software application

C. Performing regular reviews of 'Voice of the customer' activities

D. Interpreting feedback from customers about the performance of a service and prioritizing actions

Correct Answer: C

Reviewing the VoC program means conducting periodic evaluations of the overall Voice of the Customer activities to ensure the program remains effective and aligned with objectives.

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