ITIL-4-BRM Exam Dumps | Which BEST describes the service relationship journey?

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ITIL 4 Specialist: Business Relationship Management
Peoplecert.ITIL-4-BRM.v2026-01-11.q17
Question 17

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Question 17/17

Which BEST describes the service relationship journey?

A. The actions that a service provider undertakes to build a relationship with service consumers

B. The experience consumers have as a result of service interactions with a service provider

C. The steps a service consumer and a service provider undertake together to co-create value

D. The actions that service consumers undertake to be able to use a provider's services

Correct Answer: C

The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.

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