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The CIO of an online retailer is excited about the potential of DevOps for her organization. She tells her managers that she wants DevOps to be fully implemented by the end of the year. Last year, she mandated the same approach for agile software development. When the managers share this information with their teams, they are met with apathy and passive resignation. The staff is tired of the frequent changes in direction. What can the managers do to encourage their teams to be more enthusiastic about DevOps?
Correct Answer: D
When teams have experienced frequent top-down mandates without adequate involvement, they may feel change fatigue and resist new initiatives. PeopleCert DevOps Foundation v3.6 emphasizes the importance of engagement and empowermentto build buy-in and ownership for DevOps transformation. Empowering people means involving them in decisions, encouraging contribution of their ideas, and making them active participants in shaping the DevOps adoption plan. This approach builds trust, reduces resistance, and taps into collective knowledge, leading to solutions that are practical and widely accepted. OptionsA,B, andCcan support DevOps adoption but do not address the root cause of low enthusiasm-lack of involvement. Empowerment fosters intrinsic motivation, which is essential for sustained cultural change. Thus,Dis the most effective choice. References: PeopleCert DevOps Foundation v3.6 - Culture and Engagement The DevOps Handbook- Building a Culture of Trust and Collaboration
