PEGACSSA72V1 Exam Dumps | An organization uses a common process to address account inquiries from customers. Each division maintains

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Question 7/36

An organization uses a common process to address account inquiries from customers. Each division
maintains its own workbaskets for processing account inquiries.
Select the configuration that standardizes the process while ensuring that users in each division only see
assignments appropriate to their division.

A. Use a load-balanced router to route assignments to the appropriate division.

B. Circumstance the flow based on the operator division to route assignments.

C. Use a skill-based router to route assignments to users in the appropriate division.

D. Pass the workbasket name as a property reference using values on a data page.

Question 7/36

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