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The business process for an automobile insurance claim consists of the following phases: * Submission: The customer contacts a customer service representative (CSR) to file the claim. * Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs. * Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary. * Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?
Correct Answer: D
* Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action. Reference: * Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case. * Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately. * Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
