DASSM Exam Dumps | True or False: Delight customers as a principle means never to exceed expectations of the customers but

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Question 33/79

True or False: Delight customers as a principle means never to exceed expectations of the customers but to just about meet them

A. True

B. False

Correct Answer: B

The principle of "Delight customers" in the Disciplined Agile framework encourages teams to exceed customer expectations rather than just meet them. This approach aims to provide exceptional value and experiences that surprise and please customers, thereby fostering loyalty and positive word-of-mouth. Simply meeting expectations is not sufficient to truly "delight" customers; therefore, the statement that delighting customers means just about meeting their expectations is false.

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