According to the ISO/IEC 27001:2022 Lead Implementer Training Course Guide1, one of the requirements of ISO/IEC 27001 is to ensure that all persons doing work under the organization's control are aware of the information security policy, their contribution to the effectiveness of the ISMS, the implications of not conforming to the ISMS requirements, and the benefits of improved information security performance. To achieve this, the organization should determine the necessary competence of persons doing work under its control that affects its information security performance, provide training or take other actions to acquire the necessary competence, evaluate the effectiveness of the actions taken, and retain appropriate documented information as evidence of competence. The organization should also determine differing team needs in accordance to the activities they perform and the intended results, and provide appropriate training and awareness programs to meet those needs.
Therefore, the scenario indicates that Skyver did not determine differing team needs in accordance to the activities they perform and the intended results, since Lisa, who works in the HR Department, found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. This implies that the session was not tailored to the specific needs and roles of the HR personnel, and that the information security expert did not consider the level of technical knowledge and skills required for them to perform their work effectively and securely.
Reference:
ISO/IEC 27001:2022 Lead Implementer Training Course Guide1
ISO/IEC 27001:2022 Lead Implementer Info Kit2