ISO-9001-Lead-Auditor Exam Dumps | What is reliability in the context of service quality?

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Question 66/88

What is reliability in the context of service quality?

A. Ability to offer safe services

B. Readiness and goodwill in providing services

C. Providing the promised services correctly and dependably

D. Ensuring service costs remain low

Correct Answer: C

Comprehensive and Detailed In-Depth Explanation:Reliability in service quality refers to the consistent and dependable delivery of promised services.
ISO 9001:2015 emphasizes reliability through:
* Clause 8.2.1 (Customer Communication) - Ensuring clarity in service commitments.
* Clause 8.5.1 (Control of Service Provision) - Ensuring processes meet requirements consistently.
Other options do not fully define reliability:
* Option A (Safe services) relates to safety, not reliability.
* Option B (Readiness and goodwill) relates to responsiveness, not reliability.
* Option D (Low cost) focuses on pricing, not quality.

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