In Oracle Utilities Customer Cloud Service, the logic for handling customer overpayments is contained within the Customer Class. When a customer makes a payment exceeding the amount due, the system's handling of this overpayment is governed by the settings and algorithms associated with the customer's class. This can include actions such as transferring overpayment amounts to a separate service agreement specifically for excess credits, which are then applied to future bills or other accounts as needed. The Customer Class determines how these overpayments are distributed and managed within the system89†source90†source.
References:
Oracle documentation on Over Payments: Over Payments89†source.
Oracle documentation on Overpayments: Overpayments90†source