1Z0-993 Exam Dumps | You have been asked to manage the availability of Knowledge articles. The requirement is that agents,

<< Prev Question Next Question >>

Question 11/35

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available to external users by giving them access to the internal "My Knowledge" page.

B. Make them available internally to agents as part of the Service Request Knowledge Panel.

C. Make them available externally to customers via My Digital Customer Service (DCS).

D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

E. Make them available to employees and agents via My Knowledge.

Question 11/35

LEAVE A REPLY

Download PDF File