1Z0-993 Exam Dumps | Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at

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Question 14/35

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday - Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C. First Response is due on Friday, 12 noon EST.

D. Resolution is due on Saturday, 2 PM EST.

Question 14/35

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