Explanation/Reference:
Explanation:
Manage and Minimize Delinquencies
Automatically identify and assign delinquent customers to your agents on their Collections Dashboard. The Delinquent Customers table provides essential customer information including work status and aging.
Collectors can organize work with advanced searches and ability to save searches, and tailor the dashboard to create work lists. As delinquencies are worked on, collectors can quickly re-set the work status with dates for effective tracking and reporting.
Track and manage tasks such as follow-up calls on dunning letters or resolve rejected disputes in the Activities table on the Collections Dashboard.
References: http://www.oracle.com/us/products/applications/oracle-advanced-collections-cloud-
3029031.pdf, page 1