Explanation/Reference:
Explanation:
B: Use the Manage Resources page, the Collections Dashboard, for the following:
Assign collectors to new or different customers
Reassign collectors to all or selected customers
Assign backup collectors to cover for absent collectors
C: The Collections Manager Dashboard enables insight into advanced metrics, known as Key Performance Indicators. This provides you the ability to understand the financial health of your customers and effectiveness of your collections organization. Using this information you can strategically allocate collections resources more effectively.
E: Use the Update Work Status feature in the Collections Dashboard to allow your collectors or collectors group to view their delinquent customers work and update their work items status.
References: https://docs.oracle.com/cloud/latest/financialscs_gs/FAOFC/FAOFC1478662.htm