1Z0-1038-20 Exam Dumps | You are working on complete service delivery transformation for your customer to streamline the contact

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Oracle Service Center 2020 Implementation Essentials
Oracle.1z0-1038-20.v2021-04-23.q25
Question 8

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Question 8/25

You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

A. Intent guide

B. Agent scripts

C. Business rules

D. Custom process model

E. Guided assistance

Correct Answer: C,D

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