1Z0-1038-20 Exam Dumps | Which five actions should you perform to configure advanced routing?

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Question 23/25

Which five actions should you perform to configure advanced routing?

A. Create an advanced routing incident queue.

B. Define products and categories.

C. Configure collaboration with external users who are not agent desktop users.

D. Assign guided assistance permission to a profile.

E. Create and activate a rule to route incidents to the advanced routing incident queue.

F. Add Access Control to a navigation set.

G. Add product and category fields to the Live Help page of the Customer Portal.

H. Assign advanced routing permissions to a profile.

Correct Answer: B,C,E,F,H

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