1Z0-1038-20 Exam Dumps | Your customer has "Gold" level SLAs being applied to certain organizations according to organization

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Question 17/25

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A. Updating the SLA will not automatically update the organization's SLA instance.

B. The SLA reports will need to be modified to use the new SLA.

C. Your site has been corrupted with the "Gold" SLA.

D. You have not activated the rules so the updated SLAs are not being applied.

Correct Answer: D

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