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Question 70/80
Your customer wants agents to respond to specific product questions in a uniform manner.
They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)
They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)
