Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be in place:
All incidents received will be via a web form that your customer manages which is automatically

forwarded to the Oracle Service Cloud mail server.
All incident data will be formatted exactly in the same manner in each email using the following format:

- Last Name:
- First Name:
- Product:
- Serial Number:
- Question:
Requirements:
Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide

it from all standard agents.
Capture the "Product" field from the email and populate the product in the incidents.prod_id field.

Capture the Last and First names from the email text and map them to contacts.last_name and

contacts.first_name fields.
Create tabs for each product linking to the product information page on your customer's website.

After the product has been set in the workspace, open up the applicable tab automatically for the agent

to view.
They have asked that no customization be part of the new workspace.
Identify three requirements that are met using standard product features within the workspace. (Choose three.)