NCS-Core Exam Dumps | In which part of the Knowledge Transfer can the customer learn how to create, escalate, comment, and

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Nutanix.NCS-Core.v2024-10-24.q132
Question 79

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Question 79/132

In which part of the Knowledge Transfer can the customer learn how to create, escalate, comment, and close cases?

A. Operations Guide

B. Demonstration of the Support Portal

C. Demonstration of features

D. Handover Slides and Checklist

Correct Answer: B

The best way for the customer to learn how to create, escalate, comment, and close cases is through a demonstration of the Support Portal. This portion of the Knowledge Transfer focuses on showing customers how to effectively use the Support Portal, which is an essential tool for managing support tickets and communicating with Nutanix support. This hands-on demonstration helps ensure that customers are familiar with the functionalities and can navigate the portal effectively.References:
* Nutanix University - NCS-Core 6.8 Learning Path
* The Nutanix Bible, Support and Maintenance chapter (https://www.nutanixbible.com/)

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