Virtual NIC receive packet dropped is the most useful VM metric for isolating the cause of users being disconnected from remote desktop sessions to a specific VM. This metric shows the number of packets that are dropped by the virtual NIC of the VM due to insufficient buffer space or other reasons. Packet drops can indicate network congestion, misconfiguration, or performance issues that can affect the quality and availability of remote desktop sessions. Packet drops can also cause retransmissions, delays, and errors in TCP-based protocols such as RDP2. To view this metric in Prism, go to Entities > Compute & Storage > VMs > Summary View and select a VM. Then, in the Details View, go to Metrics > Performance and select Virtual NIC receive packet dropped from the drop-down menu3.