To collect the logs from the client machine when you have an issue with the Netskope client connecting to the tenant, two ways that you can use are: from the Netskope client UI About page and from the command line using the nsdiag command. From the Netskope client UI About page, you can click on the "Collect Logs" button to generate a zip file containing all the relevant logs and configuration files from the client machine.
You can then send this zip file to Netskope support for troubleshooting. From the command line, you can use the nsdiag command with various options to collect different types of logs and diagnostic informationfrom the client machine. For example, you can use nsdiag -l to collect all logs, nsdiag -c to collect configuration files, nsdiag -t to collect traffic statistics, etc. You can also use nsdiag -h to see all available options and usage instructions. You can then send the output files to Netskope support for troubleshooting. References: Netskope Client Configuration overviewInstall and Test the Client - Netskope Knowledge Portal