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Question 50/72
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
Correct Answer: C
Reference:
https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4- working-with-queues
https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4- working-with-queues
- Question List (72q)
- Question 1: A company is implementing Dynamics 365 Customer Service. The...
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- Question 4: For each of the following statements, select Yes if the stat...
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- Question 7: For each of the following statements, select Yes if the stat...
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- Question 9: A company plans to implement a solution to send a survey aft...
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- Question 11: A company has a Dynamics 365 Sales implementation. The compa...
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- Question 14: You are a sales representative for a company. Which Dynamics...
- Question 15: You are evaluating activity records in Dynamics 365 Sales. F...
- Question 16: A new salesperson has user access in Microsoft 365 and sales...
- Question 17: A company uses Dynamics 365 Field Service. The company plans...
- Question 18: A company is implementing Dynamics 365 Customer Service. You...
- Question 19: A company integrates LinkedIn Campaign Manager with Dynamics...
- Question 20: A company uses Dynamics 365 Customer Service. Incoming case ...
- Question 21: A company plans to implement Dynamics 365 Field Service. For...
- Question 22: You use Dynamics 365 Customer Service. You plan to configure...
- Question 23: A company allows customers to submit cases through its websi...
- Question 24: A company uses Dynamics 365 Sales and Dynamics 365 Customer ...
- Question 25: A company plans to implement Dynamics 365 Customer Service. ...
- Question 26: All employees at a company use Office 365. You are setting u...
- Question 27: A company plans to implement Dynamics 365 Customer Service. ...
- Question 28: You are configuring Dynamics 365 Remote Assist to use with D...
- Question 29: A company uses leads and opportunities to track potential sa...
- Question 30: Which three capabilities are included in Dynamics 365 Market...
- Question 31: For each of the following statements, select Yes if the stat...
- Question 32: A company plans to combine data from Dynamics 365 Customer S...
- Question 33: You attend a tradeshow. A fellow attendee suggests that you ...
- Question 34: You manage a call center for a company that uses Dynamics 36...
- Question 35: A company maintains a group of commercial buildings. The com...
- Question 36: You plan to use Dynamics 365 Customer Voice to gather custom...
- Question 37: A cable installation company is implementing Dynamics 365. Y...
- Question 38: A company wants to be able to give quotes to customers from ...
- Question 39: A company calibrates and services medical equipment for cust...
- Question 40: A company uses Dynamics 365 Sales and Dynamics 365 Customer ...
- Question 41: You are a sales manager working for a paper manufacturer. Yo...
- Question 42: A company is using several Dynamics 365 applications. A cust...
- Question 43: Dynamics 365 Customer Service has the following requirements...
- Question 44: A company uses Dynamics 365 Field Service. Technicians in th...
- Question 45: A manufacturing company plans to implement Dynamics 365 Fiel...
- Question 46: A company is evaluating Dynamics 365 Field Service. The comp...
- Question 47: You are evaluating Dynamics 365 Sales as a potential replace...
- Question 48: A company uses Dynamics 365 Sales. The company creates sales...
- Question 49: A company is using Dynamics 365 Customer Service for case ma...
- Question 50: A company uses Dynamics 365 Customer Service. The company pl...
- Question 51: You are investigating the reporting capabilities for Dynamic...
- Question 52: A company organizes and runs conferences and other events. T...
- Question 53: A company uses Dynamics 365 Sales. The company plans to use ...
- Question 54: Match each product to its feature. Instructions: To answer, ...
- Question 55: A customer plans to use knowledge articles to share informat...
- Question 56: You are designing reports for a pharmacy. The pharmacy uses ...
- Question 57: You work as a technician and receive your work assignments b...
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- Question 60: A company uses Dynamics 365 Marketing. Marketing team member...
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- Question 62: A company implements Dynamics 365 Customer Service for their...
- Question 63: A company plans to implement Dynamics 365 Sales with LinkedI...
- Question 64: An air-conditioning repair company uses Dynamics 365 Field S...
- Question 65: A company purchases Dynamics 365 Sales and Dynamics 365 Mark...
- Question 66: For each of the following statements, select Yes if the stat...
- Question 67: Your company uses Dynamics 365 Sales. You need to prepare an...
- Question 68: A company plans to use several Dynamics 365 apps for busines...
- Question 69: A company uses Dynamics 365 Sales. The company plans to use ...
- Question 70: A company uses Dynamics 365 Customer Voice. You need to dist...
- Question 71: Sales representatives need a view of all of their customers ...
- Question 72: A salesperson creates a record in Dynamics 365 Sales for a p...
