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Question 51/61
You use Dynamics 365 Field Service.
Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.
You need to identify the next step in the process. What should you do next?
Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.
You need to identify the next step in the process. What should you do next?
Correct Answer: B
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order
https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order
- Question List (61q)
- Question 1: A company provides roadside assistance for disabled automobi...
- Question 2: A company uses Dynamics 365 Field Service. The company uses ...
- Question 3: A company has a Dynamics 365 Sales implementation. The compa...
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- Question 9: A company is using several Dynamics 365 applications. A cust...
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- Question 11: A company plans to implement Dynamics 365 Field Service. For...
- Question 12: Customers submit suggestions, questions, and cases to a comp...
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- Question 14: You plan to implement Dynamics 365 Customer Service. For eac...
- Question 15: A company is implementing Dynamics 365 Customer Service. The...
- Question 16: A company plans to combine data from Dynamics 365 Customer S...
- Question 17: A company allows customers to submit cases through its websi...
- Question 18: Sales representatives need a view of all of their customers ...
- Question 19: You have a chart that displays a summary of accounts by indu...
- Question 20: A company is working with a potential customer on a multi-ye...
- Question 21: You are a sales manager working for a paper manufacturer. Yo...
- Question 22: A company uses Dynamics 365 Marketing. You must choose a rea...
- Question 23: A company calibrates and services medical equipment for cust...
- Question 24: A company uses Dynamics 365 Field Service. The company plans...
- Question 25: A company uses Dynamics 365 Field Service. You create a work...
- Question 26: Your company uses Dynamics 365 Sales. You need to prepare an...
- Question 27: For each of the following statements, select Yes if the stat...
- Question 28: A company implements Dynamics 365 Sales. You need to recomme...
- Question 29: A company uses Dynamics 365 Customer Insights. Select the an...
- Question 30: A company uses Dynamics 365 Customer Service. Incoming case ...
- Question 31: A company uses Dynamics 365 Project Operations. You use the ...
- Question 32: A company uses Dynamics 365 Customer Service to manage its w...
- Question 33: A company plans to implement Dynamics 365 Sales to manage sa...
- Question 34: A company uses Dynamics 365 Sales. You need to analyze accou...
- Question 35: A company sells and services commercial refrigeration equipm...
- Question 36: An online retail company uses Dynamics 365 Customer Insights...
- Question 37: A company uses social media for marketing. The company wants...
- Question 38: A company is evaluating Dynamics 365 Field Service. The comp...
- Question 39: A company integrates LinkedIn Campaign Manager with Dynamics...
- Question 40: A company uses Dynamics 365 Customer Service. The customer s...
- Question 41: A company uses Dynamics 365 Sales with out-of-the-box forms....
- Question 42: A company organizes and runs conferences and other events. T...
- Question 43: You are configuring Dynamics 365 Remote Assist to use with D...
- Question 44: A company uses Dynamics 365 Field Service. The maintenance m...
- Question 45: You are a consultant working with a company that sells sport...
- Question 46: You plan to use Dynamics 365 Customer Voice to gather custom...
- Question 47: A company has implemented Dynamics 365 Marketing. You need t...
- Question 48: A company uses Dynamics 365 Sales. The sales process must us...
- Question 49: A company uses lead scoring models with Dynamics 365 Custome...
- Question 50: A potential customer delays their decision to commit to a bi...
- Question 51: You use Dynamics 365 Field Service. Each time a customer con...
- Question 52: A company implements Dynamics 365 Sales. Users are unsure ho...
- Question 53: A company plans to implement Dynamics 365 Customer Service. ...
- Question 54: A company uses Dynamics 365 Sales. The company plans to use ...
- Question 55: A company uses Dynamics 365 Customer Voice. You need to dist...
- Question 56: You work for a job placement agency that uses Dynamics 365 P...
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- Question 60: A company uses Dynamics 365 Customer Service. You need to re...
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