ITIL-4-Transition Exam Dumps | When an organization has initiated an IT transformation project, which 'organizational change management'

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When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

A. Create corrective action plans for staff who are resistant to the change

B. Create a clear picture of what is changing and why it is valuable

C. Communicate areas of waste that can be eliminated

D. Develop a value stream map of the desired future changes

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