A. Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations

B. Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service

C. Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes

D. Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements