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Testers are often seen as the bearer of unwanted news regarding defects. What are effective ways to improve the communication and relationship between testers and others? a)Communicate factual information in a constructive way. b)Try to understand how the other person feels and why they react the way they do. c)Always outsource testing activities. d)Never record information that could be used to apportion blame to an individual or team.
Correct Answer: A
Effective ways to improve communication and relationships between testers and other team members include communicating factual information in a constructive way (a) and trying to understand how the other person feels and why they react the way they do (b). These approaches foster a collaborative and empathetic environment, reducing friction and enhancing teamwork. Reference: ISTQB CTFL Syllabus, version 4.0, discusses strategies for improving communication and relationships within teams.