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While performing system testing, you have discovered what you believe to be a defect. You have performed the following steps: 1. Compared actual with expected results 2. Logged actual results 3. Identified the specific versions tested as well as specific environment configurations 4. Logged information in the context of the level of testing and the strategy What other step should you perform at the time you are logging the incident?
Correct Answer: C
Explanation Incident logging and reporting is an important part of incident management, as it helps to document the incident details, communicate the incident status, and analyze the incident causes and impacts1. One of the steps in incident logging and reporting is to identify and log any new risks that have surfaced as a result of the incident2. This helps to assess the severity and priority of the incident, as well as to plan for risk mitigation and contingency actions3. Debugging the code and updating the test automation are not part of incident logging and reporting, but rather part of incident resolution and recovery4. None is not a valid answer, as there is always room for improvement in incident management5. References = 1: 5 Steps to Create an Effective Incident Reporting Procedure 2: 12 Things To Include In An Incident Report Log (Full Guide) 3: Incident reporting procedure example and flow chart 4: What is incident management? Steps, tips, and best practices 5: Incident Management: Process, System, & Tools
