CTAL-TA_Syll2019 Exam Dumps | What is main difference between user experience and usability?

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ISTQB Certified Tester Advanced Level - Test Analyst (Syllabus 2019)
ISQI.CTAL-TA_Syll2019.v2024-06-03.q35
Question 12

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Question 12/35

What is main difference between user experience and usability?

A. Usability relates to people's perceptions and responses; user experience relates to characteristics of the software product.

B. Usability is evaluated via reviews; the user experience is evaluated via surveys

C. User experience relates to people's perceptions and responses; usability relates to characteristics of the software product.

D. There is no difference between user experience and usability, they are the same.

Correct Answer: C

Explanation
User experience (UX) is a broad term that encompasses the overall impression and satisfaction that a user has when interacting with a software product. It includes aspects such as value, desirability, adaptability, and usability. Usability is a specific aspect of UX that focuses on how easy, efficient, and error-free it is for a user to perform a task or achieve a goal with the product. Usability is a necessary but not sufficient condition for a good UX. A product can be usable but not desirable, or desirable but not usable. References = ISTQB Certified Tester Advanced Level Syllabus Test Analyst, Section 3.1.1, Usability and User Experience Testing1; Usability vs. User Experience: What's the Difference? - HubSpot Blog, Section Usability vs. User Experience

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