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Question 24/58
Which one of the following can help determine the level of impact of a problem?
Correct Answer: D
- Question List (58q)
- Question 1: Which of these statements about resources and capabilities i...
- Question 2: The consideration of value creation is a principle of which ...
- Question 3: A Service design package (SDP) would normally be produced fo...
- Question 4: What are customers of an IT service provider who purchase se...
- Question 5: Which of the following is NOT a valid objective of problem m...
- Question 6: Which process would be used to compare the value that newer ...
- Question 7: Which of the following should be documented in an incident m...
- Question 8: Which of the following are basic concepts used in access man...
- Question 9: What are the categories of event described in the UIL servic...
- Question 10: Which process is responsible for the availability, confident...
- Question 11: Which two processes will contribute MOST to enabling effecti...
- Question 12: Which one of the following would be the MOST useful in helpi...
- Question 13: Which of the following statements BEST describes the aims of...
- Question 14: Which of the following processes are performed by the servic...
- Question 15: Which of the following identify the purpose of business rela...
- Question 16: When can a known error record be raised? 1. At any time it w...
- Question 17: Which of the following can include steps that will help to r...
- Question 18: Which of the following are types of service defined in ITIL?...
- Question 19: Service design emphasizes the importance of the "Four Ps". T...
- Question 20: Which Functions are included in IT operations management?...
- Question 21: Where would you expect incident resolution targets to be doc...
- Question 22: The effective management of risk requires specific types of ...
- Question 23: Why is it important for service providers to understand patt...
- Question 24: Which one of the following can help determine the level of i...
- Question 25: What is a service delivered between two business units in th...
- Question 26: Which statement should NOT be part of the value proposition ...
- Question 27: Which of the following are the MAIN objectives of incident m...
- Question 28: Which of the following is NOT a benefit of using public fram...
- Question 29: Which one of the following is the BEST description of a rela...
- Question 30: Which process is responsible for recording the current detai...
- Question 31: What are the categories of event described in the ITIL servi...
- Question 32: A process owner is responsible for which of the following? 1...
- Question 33: Which of the following is NOT one of the five individual asp...
- Question 34: Which one of the following is the purpose of service level m...
- Question 35: Which of the following is service transition planning and su...
- Question 36: Availability management is directly responsible for the avai...
- Question 37: Which of the following are objectives of service level manag...
- Question 38: What is the name of the group that should review changes tha...
- Question 39: Which one of the following is NOT the responsibility of serv...
- Question 40: Which one of the following is the BEST description of a serv...
- Question 41: Which of the following is NOT an objective of service transi...
- Question 42: Which of the following BEST describes the purpose of access ...
- Question 43: Which one of the following statements BEST describes a defin...
- Question 44: Event management, problem management, access management and ...
- Question 45: What is the BEST description of the purpose of the service o...
- Question 46: The definitive media library is the responsibility of:...
- Question 47: Hierarchic escalation is BEST described as?...
- Question 48: Which one of the following is NOT a responsibility of the se...
- Question 49: Which problem management activity ensures that a problem can...
- Question 50: Which process is responsible for eliminating recurring incid...
- Question 51: Which of the following is an objective of business relations...
- Question 52: Which one of the following is the CORRECT set of steps for t...
- Question 53: At which stage of the service lifecycle should the processes...
- Question 54: Which of the following is an enabler of best practice?...
- Question 55: Which one of the following does service metrics measure?...
- Question 56: Which one of the following is an objective of release and de...
- Question 57: Which one of the following is NOT a valid purpose or objecti...
- Question 58: What is a RACI model used for?
