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Question 7/58
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
Correct Answer: B
- Question List (58q)
- Question 1: Which of these statements about resources and capabilities i...
- Question 2: The consideration of value creation is a principle of which ...
- Question 3: A Service design package (SDP) would normally be produced fo...
- Question 4: What are customers of an IT service provider who purchase se...
- Question 5: Which of the following is NOT a valid objective of problem m...
- Question 6: Which process would be used to compare the value that newer ...
- Question 7: Which of the following should be documented in an incident m...
- Question 8: Which of the following are basic concepts used in access man...
- Question 9: What are the categories of event described in the UIL servic...
- Question 10: Which process is responsible for the availability, confident...
- Question 11: Which two processes will contribute MOST to enabling effecti...
- Question 12: Which one of the following would be the MOST useful in helpi...
- Question 13: Which of the following statements BEST describes the aims of...
- Question 14: Which of the following processes are performed by the servic...
- Question 15: Which of the following identify the purpose of business rela...
- Question 16: When can a known error record be raised? 1. At any time it w...
- Question 17: Which of the following can include steps that will help to r...
- Question 18: Which of the following are types of service defined in ITIL?...
- Question 19: Service design emphasizes the importance of the "Four Ps". T...
- Question 20: Which Functions are included in IT operations management?...
- Question 21: Where would you expect incident resolution targets to be doc...
- Question 22: The effective management of risk requires specific types of ...
- Question 23: Why is it important for service providers to understand patt...
- Question 24: Which one of the following can help determine the level of i...
- Question 25: What is a service delivered between two business units in th...
- Question 26: Which statement should NOT be part of the value proposition ...
- Question 27: Which of the following are the MAIN objectives of incident m...
- Question 28: Which of the following is NOT a benefit of using public fram...
- Question 29: Which one of the following is the BEST description of a rela...
- Question 30: Which process is responsible for recording the current detai...
- Question 31: What are the categories of event described in the ITIL servi...
- Question 32: A process owner is responsible for which of the following? 1...
- Question 33: Which of the following is NOT one of the five individual asp...
- Question 34: Which one of the following is the purpose of service level m...
- Question 35: Which of the following is service transition planning and su...
- Question 36: Availability management is directly responsible for the avai...
- Question 37: Which of the following are objectives of service level manag...
- Question 38: What is the name of the group that should review changes tha...
- Question 39: Which one of the following is NOT the responsibility of serv...
- Question 40: Which one of the following is the BEST description of a serv...
- Question 41: Which of the following is NOT an objective of service transi...
- Question 42: Which of the following BEST describes the purpose of access ...
- Question 43: Which one of the following statements BEST describes a defin...
- Question 44: Event management, problem management, access management and ...
- Question 45: What is the BEST description of the purpose of the service o...
- Question 46: The definitive media library is the responsibility of:...
- Question 47: Hierarchic escalation is BEST described as?...
- Question 48: Which one of the following is NOT a responsibility of the se...
- Question 49: Which problem management activity ensures that a problem can...
- Question 50: Which process is responsible for eliminating recurring incid...
- Question 51: Which of the following is an objective of business relations...
- Question 52: Which one of the following is the CORRECT set of steps for t...
- Question 53: At which stage of the service lifecycle should the processes...
- Question 54: Which of the following is an enabler of best practice?...
- Question 55: Which one of the following does service metrics measure?...
- Question 56: Which one of the following is an objective of release and de...
- Question 57: Which one of the following is NOT a valid purpose or objecti...
- Question 58: What is a RACI model used for?
