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A cloud service provider has completed upgrades to its cloud infrastructure to enhance service availability. Which of the following is the MOST important key risk indicator (KRI) for management to monitor?
Correct Answer: C
Monitoring the number of incidents with downtime exceeding the contract threshold is a critical KRI for assessing the effectiveness of infrastructure upgrades aimed at enhancing service availability. This metric directly reflects the provider's ability to meet agreed-upon service levels and helps identify areas requiring further improvement. Reference:ISACA CRISC Review Manual, 7th Edition, Chapter 4: Information Technology and Security, Section: Key Risk Indicators.