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What does HP Fix Services provide for HP Personal Systems? (Select two.)
Correct Answer: A,C
Explanation The two options that HP Fix Services provide for HP Personal Systems are A. Operating system and firmware updates and C. Multiple response time options to meet customer needs. According to the HP Fix Services website1, HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field. Some of the features of HP Fix Services are: Operating system and firmware updates: HP can help customers keep their devices up to date with the latest operating system and firmware updates, as well as provide support for troubleshooting and resolving issues related to these updates1. Multiple response time options: HP offers a range of response time options to suit different customer needs, such as next business day onsite support, same day onsite support, or 4-hour onsite support. Customers can also choose from different service levels, such as standard or premium1. Other features of HP Fix Services are: Remote diagnosis and support: HP can remotely diagnose and fix device issues, such as boot-up problems, system performance issues, network connectivity issues, and other problems. HP can also provide phone and chat support for customers who need assistance12. Accidental damage protection: HP can protect customers from accidental damage to their devices, such as drops, spills, power surges, or breaks. HP can provide repair or replacement of the damaged device with no hidden fees2.
