Explanation
The correct answers are A and E. Employees are less productive due to maintenance issues and Customer is not set up for remote working.
These are two specific pain points that HP Fix Services can help address. HP Fix Services are services that enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1.
By using HP Fix Services, customers can benefit from:
Faster fixes and streamlined issue resolution that keep devices running and employees productive1.
Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems2.
HP certified technicians that repair devices with 100% genuine HP parts2.
Rapid repair or replacement of devices at home, in the office, or in the field, with options such as next business day onsite service, accidental damage protection, and device media retention12.
If the customer is interested in learning more about HP Fix Services, you can direct them to the HP website1 or contact an HP representative for more details.
The other options are incorrect because:
Changing trends have had a negative impact on business performance is not a specific pain point that HP Fix Services can help address. This is more related to HP Transform Services, which are services that help customers adapt to changing business needs and optimize their IT investments3.
Customer needs to focus on CapEx rather than OpEx is not a specific pain point that HP Fix Services can help address. This is more related to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions4.
Customer is facing increased cyberthreats is not a specific pain point that HP Fix Services can help address. This is more related to HP Protect Services, which are services that help customers enhance their device security posture and protect their data from cyberattacks.
1: HP Support Services | HP Official Site 3: HP Support Services | HP Official Site 4: [HP Financial Services | HP Official Site] 2: HP Care Pack - PC Repair, Extended Warranty & Support : [HP Wolf Security - Endpoint Security Solutions | HP Official Site]