The best way to handle this situation is to createChange Management documentationthat clearly outlines how users can check the compatibility of their peripherals with ChromeOS. This documentation should also include instructions on how to obtain new peripherals if needed. This proactive approach reduces confusion and ensures that users know how to verify their existing equipment.
Verified Answer from Official Source:
The correct answer is verified from theGoogle Workspace Deployment Guide, which emphasizes proactive user communication through change management documentation during device rollouts.
"To ensure smooth transitions, provide users with detailed change management documentation, including steps to verify peripheral compatibility and obtain replacements if necessary." Creating clear documentation helps reduce support requests and empowers users to verify their own equipment, streamlining the deployment process.
Objectives:
* Facilitate smooth ChromeOS device rollout.
* Enhance user self-service with comprehensive guidance.