Associate-Google-Workspace-Administrator Exam Dumps | Your organization is implementing a new customer support process that uses Gmail. You need to create

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Question 34/41

Your organization is implementing a new customer support process that uses Gmail. You need to create a cost-effective solution that allows external customers to send support request emails to the customer support team. The requests must be evenly distributed among the customer support agents. What should you do?

A. Create a Google Group, enable collaborative inbox settings, set posting permissions to "Anyone on the web", and add the customer support agents as group members.

B. Use delegated access for a specific email address that represents the customer support group, and add the customer support team as delegates for that email address.

C. Create a Google Group, add the support agents to the group, and set the posting permissions to "Public."

D. Set up an inbox for the customer support team. Provide the login credentials to the customer support team.

Correct Answer: A

A Google Group with collaborative inbox settings allows you to evenly distribute support request emails among the team. By setting the posting permissions to "Anyone on the web," external customers can send emails directly to the group, and the emails will be distributed to the support agents as tasks. This is a cost-effective solution that also provides an organized way to manage and track customer support requests.

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